LLM Ops vs. DevOps: Managing the Lifecycle of Generative Models in Production
The incident ticket looked fine. For years, every dashboard told us the same thing: the system was flawless. But the support queue told a different story. Suddenly, the chatbot was handing out 90% discounts that didn’t even exist. No crashes, no slowdowns, and no error messages. It was just… wrong. We checked everything. The model…